Every time you unstake or undelegate your tokens, it goes through an "unbonding" period. This period is different for every blockchain. Entangle's has a 21 day unbonding period. This is not unique to Entangle but rather applicable to most Proof of Stake blockchains.
Example: If you undelegated your $NGL tokens on the 5th of the month, you can expect to see your tokens back in your wallet on the 26th of the same month.
If your tokens have not returned after the 21 day unbonding period, please submit a ticket at our Helpdesk or by clicking "Submit a request" on the top right of this page.